What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to site owners.
Cookies Used on This Website
We only use essential cookies — those necessary for the security and basic functionality of our contact form. We do not use any advertising, analytics, or tracking cookies.
| Cookie | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
_grecaptcha |
Spam and bot detection for our contact form. Stores a risk analysis token issued by reCAPTCHA. | Session / up to 6 months | Essential (security) | |
rc::a |
reCAPTCHA session tracking — distinguishes between human users and bots. | Session | Essential (security) | |
rc::b |
reCAPTCHA session tracking — additional session identifier. | Session | Essential (security) | |
rc::c |
reCAPTCHA session tracking — additional session identifier. | Session | Essential (security) | |
_ga |
Google Analytics — used to distinguish unique users for website traffic analysis. | 2 years | Analytics | |
_ga_* |
Google Analytics — session tracking for the specific GA4 property. | 2 years | Analytics | |
_gid |
Google Analytics — used to distinguish users within a 24-hour period. | 24 hours | Analytics | |
_gat |
Google Analytics — used to throttle request rate for data collection. | 1 minute | Analytics | |
_gcl_au |
Google Analytics — used to understand ad click interactions with the site. | 3 months | Marketing | |
cookie-consent |
ithelponline.eu | Stores your cookie consent preferences so we can respect your choice on future visits. | 6 months | Essential |
Cookie Consent
On your first visit, we display a cookie consent banner at the bottom of the page. You can:
- Accept All — allow all essential cookies. reCAPTCHA will be active.
- Reject All — opt out of non-essential processing. Since all our cookies are essential for form security, the contact form's reCAPTCHA protection may not function if you reject.
- Customize — review which cookies are used. All are marked as essential and always active.
Your choice is stored in the cookie-consent cookie for 6 months, after which the banner will reappear.
Managing Cookies in Your Browser
Most web browsers allow you to manage cookies through their settings. You can delete existing cookies and block new ones. Here are instructions for common browsers:
Blocking essential cookies may affect the functionality of our contact form's spam protection.
Google Analytics Cookies
With your consent, we use Google Analytics 4 to measure website traffic and understand how visitors use our site. The GA cookies listed above (_ga, _ga_*, _gid, _gat, _gcl_au) are only set when you accept Analytics cookies in our consent banner. If you reject or do not consent, these cookies will not be placed on your device.
You can change your preference at any time by clicking "Customize" in the cookie banner (which reappears when your consent cookie expires).
Google Consent Mode v2
We implement Google Consent Mode v2 to respect your cookie preferences. By default, analytics storage is set to "denied" until you explicitly consent. When you accept Analytics cookies, Consent Mode signals Google Analytics that data collection is permitted. If you reject, no analytics data is collected. Advertising and personalization features remain disabled regardless of your choice.
Changes to This Policy
We may update this cookie policy from time to time. Any changes will be posted on this page.
Last updated: July 2026